Frequently asked questions
What are my payment options?For monthly or yearly subscriptions we accept credit card payment (Visa, MasterCard, American Express, and Maestro).
For perpetual licenses, we accept credit card payments (Visa & MasterCard) and PayPal. Wire transfers are possible for amounts above 1500 US$, € or CHF by getting in touch directly with our sales team.
Can I purchase just one month?Pix4D subscriptions are renewed month-to-month or yearly. They can be cancelled at anytime before the renewal date.
What is Personal Support and Upgrades (S&U)?Personal Support and Upgrades (S&U) is a yearly license which includes ticket-based support and software upgrades.
For monthly or yearly subscriptions, it is automatically included during their entire duration. For perpetual licenses, it is included for the first 12 months after the purchase.
S&U can be purchased and keep been renewed at 10% of the regular list price annually and at 15% of the regular list price if the renewal deadline is missed. If the validity of the S&U has expired, please get in touch with our sales team to renew your S&U.
Can I get trained on the software?Yes. We offer several learning paths suiting your needs. Find out more in our training page.
Can I purchase Cloud processing for a PIX4Dmapper licenses?Yes. For subscriptions, simply add PIX4Dcloud to your plan. For perpetual licences, bundles of PIX4Dmapper and PIX4Dcloud or PIX4Dcloud advanced are available on our e-commerce store or by contacting our sales team for more information.
Can I change or cancel my subscription?You can cancel or make changes to your subscription at any time from your Pix4D user account. Any downgrade changes, including cancellations, will be reflected only at the end of your existing billing cycle. If you cancel your subscription, it will not autorenew and you will not be billed at the end of the current billing cycle. We do not offer refunds.
Still have questions? We are here to help
Ask us about Pix4D products, bundles, pricing, payment conditions or anything else. Our sales team is standing by, ready to help.Contact us