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Technical Support

How can we help you today?

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Dig into our vast knowledge base.

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Find out what others are doing and discover best practices.

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Video Tutorials

Video Tutorials

Our training team guides you step by step on the most important workflows of our solutions.

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Additional services

Personal Consultation

Personal consultation

Book time with our experts to talk about your unique needs.

Personal consultation
Customer success

Customer Success

Let one of our experts get you and your team quickly and efficiently on-board

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Support plans

We offer support at every level - including during your trial.

Free support
Standard support
Premium support
Included in trials, all subscriptions, all rental licenses and perpetual licenses with valid Support & Upgrades
Online product documentation in multiple languages
Video tutorials
Ask the community
Support via request form
Response time
Response time on average within 24 business hours
Guaranteed response time (up to within 1 business hour) based on business impact
Dedicated success manager
Add extra option: Dedicated Success Manager to get onboard
Contact us

*We offer support for all our products except PIX4Dcapture
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“An undeniably outstanding support is one of the driving forces behind 9 years of loyalty to Pix4D. Thanks Pix4D Technical Support for yet another awesome job.”

Reto Weiss Owner & CEO

“Pix4D has the best support out there. If there is a problem, Pix4D is on top of it. Many of us in the industry learned how to map with modern photogrammetry using Pix4D support articles and tutorials.”

Tom Cerchiara, PLS
Land Surveyor

"Professional, responsive and overall just pleasant to deal with. I wish more companies would embrace this level of service."

Brad Lipscomb Triad Surveying, Inc., Director