Pix4D Technical support services

Technical Support

How can we help you today?

Support site

Support plans

We offer support at every level - including during your trial.

Free support
Standard support
Premium support
Free
Included in trials, all subscriptions, all rental licenses and perpetual licenses with valid Support & Upgrades
Online product documentation in multiple languages
Video tutorials
Ask the community
Support via request form
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Screensharing
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Response time
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Response time on average within 24 business hours
Guaranteed response time (up to within 1 business hour) based on business impact
Dedicated success manager
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Add extra option: Dedicated Success Manager to get onboard
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*We offer support for all our products except PIX4Dcapture

Customer Satisfaction Score

Customer satisfaction score for helpfulness
Customer satisfaction score for fast reply
Customer satisfaction score for quick resolution time
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" Help was really useful. Everything was explained really well, and I feel more confident in what to do. Thanks so much!"

-- Jess Houghton, Streamology



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