Pix4D Technical support services

Technical Support

How can we help you today?

Support site

Support plans

We offer support at every level - including during your trial.

Free support
Standard support
Premium support
Included in trials, all subscriptions, all rental licenses and perpetual licenses with valid Support & Upgrades
Online product documentation in multiple languages
Video tutorials
Ask the community
Support via request form
Response time
Response time on average within 24 business hours
Guaranteed response time (up to within 1 business hour) based on business impact
Dedicated success manager
Add extra option: Dedicated Success Manager to get onboard
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*We offer support for all our products except PIX4Dcapture

Customer Satisfaction Score

Customer satisfaction score for helpfulness
Customer satisfaction score for fast reply
Customer satisfaction score for quick resolution time

" Help was really useful. Everything was explained really well, and I feel more confident in what to do. Thanks so much!"

-- Jess Houghton, Streamology

Get the answers you need
Have a look at our technical documentation or join our community
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