Frequently asked questions
What are my payment options?For monthly or yearly subscriptions we accept credit care payment (Visa, MasterCard, American Express, and Maestro).
For perpetual licenses, we accept credit card payments (Visa & MasterCard) and PayPal. Wire transfers are possible for amounts above 1500 US$, € or CHF by getting in touch directly with our sales team.
Can I purchase one month at a time?Pix4D subscriptions are renewed month-to-month or annually. They can be canceled any time before the renewal date in your account settings.
How does the floating license work?This license is not specific to one device. It can be used by one person at a time, but can be logged in to on different devices but not used simultaneously.
What are Personal Support and Upgrades?Personal Support and Upgrades (S&U) is a yearly license which includes ticket-based support and software upgrades.
For monthly or yearly subscriptions, it is automatically included during their entire duration. For perpetual licenses, it is included for the first 12 months after the purchase.
*S&U can be purchased and keep being renewed at 10% of the regular list price annually and at 15% of the regular list price if the renewal deadline is missed.
Do you offer training?Yes! We offer several learning pathways to suit your needs. Find out more on our training page.
What if I have technical questions?Find more information in the PIX4Dsurvey technical FAQ, or reach out to us for personal support.
Can I change or cancel my subscription?You can cancel or make changes to your subscription at any time from your Pix4D user account. Any downgrade changes, including cancellations, will be reflected only at the end of your existing billing cycle. If you cancel your subscription, it will not autorenew and you will not be billed at the end of the current billing cycle. We do not offer refunds.
Still have questions? We are here to help
Ask us about Pix4D products, bundles, pricing, payment conditions or anything else. Our sales team is standing by, ready to help.Contact us