Pix4D and the GDPR

Pix4D and the GDPR

Pix4D is working towards being GDPR compliant before the new laws take effect on May 25th, 2018. Here’s how.

We take privacy seriously

When you log on to Pix4D, you trust us with your data. Whether you are processing thousands of images or entering a single email address, that’s your data and it’s important.

We don’t take the trust you give us lightly. At Pix4D, we have always respected your data and privacy and always will.

What is the GDPR?

The General Data Protection Regulation (GDPR) is a new data privacy law, effective across the EU. The law is designed to give people like you more control over your own data, and companies like us clearer guidance on how and why we can store or use this data.

The GDPR took effect on May 25th, 2018.

For more information, see eugdpr.org.

How will Pix4D comply with the GDPR?

Pix4D is working towards being GDPR compliant before the new laws take effect on May 25th, 2018. Here’s how:

Privacy by design

We won’t ask for information we don’t need. And when we do ask for information, we’ll tell you how we plan to use it.

We’ve asked all our users to set their privacy preferences. If you’re using Pix4D Cloud, or will update your software after May 25, 2018, you can update your privacy settings by logging into your Pix4D account.

Internal systems

Our legal team has examined the way we handle data to make sure it complies with the law, and just as importantly, is treated with the respect it deserves. You can review our privacy and data protection policy here.


You can review the privacy policy at any time, and should you want to remove all your data from our system, just send an email to legal@pix4d.com.

Global outlook

We have chosen to apply the GDPR to all our customers. That means that no matter where you are in the world, you can feel assured your information is in good hands.

Your data and Pix4D Cloud

Your data is stored securely. At the time of writing your personal information is stored and processed on our servers in Switzerland, the United States, and Japan. We don’t foresee this changing, but you can always check the most up-to-date information on our EULA, data privacy and protection policy, or other legal pages.

Update your communication and data privacy preferences any time

Under new GDPR laws, you will be able to tell us directly how you would like your data to be handled and stored. For more information, visit our Data and Privacy page.

With all software released after May 25th, 2018, you’ll be able to easily update your data privacy and communication preferences in your Pix4D account privacy page. This includes Pix4D Cloud, Pix4Dcapture version 4.2.1 (Android) and 3.1.0 (iOS), and Pix4D Desktop 4.3.12. Update your settings now.

You can easily update your privacy and communications settings.


Older versions of Pix4D software

Older versions of our software can still hold some of your personal data. However even if you’re using an older version of our software, you can still let us know how to handle your data. Learn more and update your preferences now.

Other people’s data and Pix4D Cloud

If you’re collecting data, you must also respect the GDPR.

The GDPR regulations cover any information that can identify any person – and that includes location data. If you’re collecting data on locations, you need to be aware of the rules. You can find them here: eugdpr.org.

If the GDPR applies to you, you need need to inform your clients about the systems used to process the data and store it securely. Just point them towards this page, and our privacy policy.

Any questions?
More details can be found on Privacy and Data page, and you can email the team at legal@pix4d.com.

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